Please do not forget to include a slip of paper with your order number "RCSxxxxxx" or your printed order confirmation with your return , otherwise we cannot send your return assign.
We also recommend that you read the return information completely to avoid problems (see below).
If you would like to exercise your right of return, please enclose your invoice or order confirmation and send the goods back to us within 14 days .
Please note that we can only take back goods that are in unused original condition . This also includes the packaging of the products, so please always use a shipping box when returning the goods (preferably ours). Returns that are unprotected in the original packaging (manufacturer's box) or only sent in a box cannot be accepted by us.
If you have received a free product with your order, please also include this in the package. Returns in which the associated free items are kept cannot be accepted and we will ask you to send the product to us at your expense . If you have any questions as to whether you can still keep the free product in the event of a partial return, please contact us.
We strive to process all returns as quickly as possible. A processing time of up to 7 working days (after receipt of the goods) can be expected.
Sample withdrawal form:
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /
- Ordered on ........... (*) / received on ........... (*)
- Name of the Consumer (s)
- Address of the consumer (s)