RETURNS
How do I return an item?
You can find out how to return the items you ordered here .
How long do I have to return an item?
You have 69 days from receipt of the goods to return an item.
How can I exchange an item?
Please email us here if you would like to exchange an item.
Has my return arrived yet?
We process returns and refunds every two weeks. Please be patient and you will receive your refund soon.
When will I get my money back for my return?
The money for your return will be refunded once the return has been processed, which happens every two weeks.
orders
Why didn't I receive an order confirmation?
If you have not received an order confirmation, it is probably because your email address was not entered correctly. Please send us an email with your address or order number and your correct email address.
The item I want is no longer available, what now?
If the item you want is no longer available, you can easily sign up for a back-in-stock notification on the product page. You will receive a one-time email when the product is back in stock.
How can I change my delivery address?
You can change your delivery address by sending us an email with your new shipping address and your order number as soon as possible after placing your order.
How can I cancel my order?
If you would like to cancel your order, please send us an email with your order number and let us know. If your package has already been shipped, you can simply return it to us.
payments
I received a reminder from you even though I paid the bill?
In most cases, this is because you transferred the payment to our account instead of to Klarna, the payment processor. Please transfer the amount to Klarna again according to the reminder. We will refund the amount as soon as we notice the incorrect payment receipt.
Shipping & Delivery
Will I receive a shipping confirmation when my package has been sent?
As soon as your package has been franked, you will receive an email with a tracking link. Here you can track the status of your delivery. If you are a registered DHL customer, you will also receive continuous updates on the shipping status of your order.
How long does shipping take?
The delivery time is usually a maximum of 3 working days. You can find the estimated delivery times on the product pages. After you have placed your order, you will receive a tracking link.
How can I track my shipment?
You can view the tracking link either on our website or in the shipping confirmation email.
How much are the shipping costs?
Shipping within Germany is free. Outside of Germany, shipping costs depend on whether you are inside or outside the EU.
Where is my package?
You can check the shipping status of your package using the tracking link in the shipping confirmation email.
Why did I only receive part of my order?
When ordering multiple items, you may receive your products in multiple packages. This is because we store our range at different locations and not all products are always available at all locations.
My item arrived damaged, what now?
Unfortunately, it does happen from time to time that items are damaged during shipping. This is not our fault. However, we will offer you either a percentage compensation or you can send the product back free of charge and we will send you a new item.
In STORE
Can I also buy RedCupShop items in the store?
We offer our items at various locations. You can find out exactly where here .
Does our store in Munich still exist?
We recently closed our RedCupShop store. However, there is the Abovo store in a very central location in Munich (Rumfordstraße 8), where you can still buy cups and tables. Feel free to stop by there! You can also return items you bought online there.
sponsoring
Are beer pong tournaments sponsored?
Are beer pong tournaments sponsored?
Yes! If you want to organize a beer pong tournament and need equipment/prizes, please send us an email here .